Hertz Receives Recognition for Social Media Campaign
The ‘Gas and Brake’ campaign featured an interactive site and app focusing on customers’ driving and travel personalities based around the question, ‘Are you the Gas or the Brake?’
The Hertz Corp. earned the "Best Use of a Social Media Platform" award in the car rental category from Travel + Leisure on June 8. Hertz’s 2011 “Gas and Brake” campaign was honored with the first Travel + Leisure Social Media + Tourism award (SMITTYS) for using social media in an innovative way, according to the company.
For its campaign, Hertz launched a microsite with social media elements that centered on a conversation with customers about their driving and travelling behaviors.
The site included several interactive elements, including a short quiz that determined if visitors fit the travel personality of the "Gas" by being more aggressive, exciting and adventurous or the "Brake" by being more conservative, reserved and a planner.
In addition, Hertz created a "Gas and Brake" Facebook App similar to the microsite.Travel + Leisure reviewed social media campaigns that ran during 2011 based on submissions from various travel companies. Each submission was then ranked based on originality, creativity, brand messaging, brand appropriateness and engagement.
"We are honored to win the SMITTY and to be recognized by Travel + Leisure as a travel industry leader in social media," Hertz Chairman and CEO Mark P. Frissora said. "The 'Gas and Brake' campaign is just one example of how Hertz is harnessing social media to communicate with the growing number of consumers who make travel decisions online."
More Rental Operations

Clean on Paper: Red Flags in Exotic Car Rental Verification
A suspicious $45,000 Lamborghini booking reveals the strengths and limitations of renter verification, from forged insurance documents to coverage gaps and unauthorized drivers. (Part 2 of 3)
Read More →
Turo and Tesla Take the Next Step Toward Autonomous Car Rentals
The partnership brings Tesla's Full Self-Driving (Supervised) technology into the rental experience, offering a glimpse of how increasingly automated vehicles could change car rental.
Read More →
How Rental Operators Can Navigate Personalized Pricing Rules
As regulators scrutinize the use of customer data in pricing, rental operators need to know whether they can explain why one renter pays more than another.
Read More →
Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
