ICRS Experience: Car Rental’s Digital Transformation in a Post COVID-19 World
Shawn Concannon of TSD and Brian Garcia of Enterprise Holdings will demonstrate the digital tools and concepts needed for car rental to evolve to meet tomorrow’s travelers.
This seminar at ICRS Experience draws expertise from the world’s largest car rental company and a leader in car rental technology.
Digital transformation: What started as a hot topic before the pandemic is now a necessary component of business strategy. What will be the new norm for car rental, and more importantly, what new customer expectations must be met?
A seminar at the virtual ICRS Experience, taking place Oct. 19 to 23, will demonstrate the digital tools and concepts needed for car rental to evolve to meet tomorrow’s travelers.
Shawn Concannon, executive vice president of TSD Mobility Solutions, and Brian Garcia, director of Global Franchise Support for Enterprise Holdings, will draw on working examples of contactless rentals from strategy, process, sales, and security perspectives and then go beyond to envision the new digital landscape.
“This seminar draws expertise from the world’s largest car rental company and a leader in car rental technology,” said Chris Brown, ICRS Experience conference chair. “The insights from Shawn and Brian are a clear indication of this industry’s direction and shouldn’t be missed.”’
The seminar “Car Rental’s Digital Transformation in a Post COVID-19 World” convenes on Oct. 20, at 2pm EDT. ICRS Experience is free for car rental operators.
More Rental Operations
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →