Auto Rental News
MenuMENU
SearchSEARCH

J.D. Power Releases 2014 Initial Quality Study

Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.

by Staff
June 18, 2014
J.D. Power Releases 2014 Initial Quality Study

Screenshot via J.D. Power.

2 min to read


Screenshot via J.D. Power.

Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.

Problems encountered by vehicle owners in 2013 increased to 116 problems per 100, an increase from the 113 problems per 100 in 2012, according to the study, which was released June 18.

Ad Loading...

For the second year in a row, Porsche claimed the top slot with only 74 problems per 100. Jaguar (87), Lexus (92) and Hyundai (94) rounded out the top four with less than 100 problems per 100.

General Motors received the most segment awards for top quality with six for its Buick Encore (small SUV), Chevrolet Malibu (mid-size car), Chevrolet Silverado HD (large heavy duty pickup), Chevrolet Suburban (large SUV), GMC Terrain (compact SUV), and GMC Yukon (large SUV).

Hyundai received five awards for its Accent (small car), Elantra (compact car), Genesis (mid-size premium car), Kia Cadenza (large car), and Kia Sportage (small SUV).

Ford recieved three awards for its Edge (small SUV), Lincoln MKX (mid-size premium SUV), and F-150 (large light-duty pickup). Nissan also recieved three for its Juke (small SUV), Infiniti QX50 (compact premium SUV), and QX80 (large premium SUV). Fiat Chrysler earned two awards for its Dodge Challenger (mid-size sporty car) and Chrysler Town & Country (minivan).

Read the full release here.

Originally posted on Automotive Fleet

More Rental Operations

Speaker John Healy on stage with a podium, screen, and red curtains in the background.
Rental Operationsby Martin RomjueMay 27, 2026

Cross-Pressures, Evolving Trends Drive 2026 Rental Car Industry

A combination of cautious economic behavior, shifts in the rental vehicle market, and technological influences are shaping car rental operator decisions.

Read More →
Award winner on stage with presenters in front of yellow curtain.
Rental Operationsby Martin RomjueMay 27, 2026

Government Affairs Executive Wins Leading Rental Car Industry Award

Robert Muhs started in the car rental industry with Avis Budget Group two years before the first International Car Rental Show.

Read More →
The rental car team at the Green Motion franchise office near the Maputo International Airport in Mozambique.

Green Motion Expands Its African Presence with Mozambique Launch

This new rental car outlet reflects the growing demand for reliable transportation and the emphasis on sustainable travel across the continent.

Read More →
Ad Loading...
Photos of CEOs Colm Brady and Francois Kruger on a blue background and above a headline.
Telematicsby News/Media ReleaseMay 22, 2026

RentalMatics, GeoInt Partner On Rental Car Speed Tracking Tech

Rental operators can now detect and act on speeding while vehicles are still on rent, thereby reducing fines, admin workload, vehicle wear, and safety risks.

Read More →
NextPass 407 ETR

NextPass Expands Toll Payment Service to Highway In Toronto

Fleets and consumer can use a transponder-less option when traveling between Canada and the U.S.

Read More →
A black Jeep is displayed at the Zubie-Bosch-TSD exhibit during the International Car Rental Show.

Zubie, PurCo Integrate Rental Damage Detection With Telematics

The combination brings actionable vehicle insights into PurCo’s PurInspect platform, improving damage detection and operational efficiency for rental fleets.

Read More →
Ad Loading...
50 states map showing LOR rates for each state with different shades of light to dark green

U.S. Length Of Rental (LOR) Declines Slightly in Q1 2026

LOR related to insurance claims overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Read More →
Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...