Pairing Smartphones Leaves Renters’ Personal Info Exposed
When renters connect or “pair” their smartphones via Bluetooth, the rental car’s infotainment stores their phone numbers and call logs. Because that personal information is saved inside the car’s system, the next renter can find it.

When renters connect their smartphones to the rental car's infotainment system, it stores their phone numbers and call logs. Photo via Wikimedia.

When renters connect their smartphones to the rental car's infotainment system, it stores their phone numbers and call logs. Photo via Wikimedia.
When renters connect or “pair” their smartphones via Bluetooth, the car’s infotainment stores their phone numbers and call logs. Once connected, renters can take calls over the vehicle’s audio system, dial from the center console, get directions or stream music.
But when you connect your phone to the rental car, your personal information is saved inside the car’s system. That means your phone’s personal information can be found by the next renter, according to a USA Today article.
Author Kim Komando recommends taking the time to remove personal data from the infotainment center before returning the vehicle.
Go into the car’s settings and locate your smartphone from the list of previously paired Bluetooth gadgets. There should be an option to delete your phone, which should erase the call logs and saved contacts, according to the article. If you can’t find the option, ask someone at the car rental office to help you.
Additionally, if you used the rental car’s navigation system, erase your location history. You don’t want the next renter to know where you went or where you live, says the article.
Click here for the full USA Today article: http://www.usatoday.com/story/tech/columnist/komando/2015/07/03/komando-car-rental-mistakes/29614165/
More Rental Operations

Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027
Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.
Read More →
Avis Cuts Fleet as Summer Demand Trails Expectations
Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.
Read More →
Why Bookings Are Only the Start of the Rental Day
A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.
Read More →
This Is the Oldest Car Rental Advertisement You’ll Ever See
This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.
Read More →
The Desk Upsell Is Costing Operators More Than it Earns
Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.
Read More →
U-Save Expands Indian Ocean Presence with New Master Franchise for Mauritius
The franchise has been acquired by Mauritian travel entrepreneur Umarfarooq Omarjee, an established figure in the island's tourism and mobility sector.
Read More →
Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030
A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.
Read More →
Rental Car Fleet Sales Show Mid-Year Strength
June gains ensured rental fleets closed out the first half of 2026 in positive territory.
Read More →
Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport
The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.
Read More →
Brazilian Executive MBA Targets Growing Domestic Rental Car Industry
Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.
Read More →
