Passenger Receives Rental Car Reimbursement from American Airlines
An American Airlines passenger claims the airline promised to reimburse alternative travel arrangements after his flight was cancelled.
by Staff
May 17, 2016
1 min to read
Logo courtesy of American Airlines.
An article by NJ.com detailed the account of an American Airlines customer who claimed the airline promised it would reimburse travel arrangements for passengers on a flight from Philadelphia to San Diego last November.
The flight rerouted to Los Angeles due to weather conditions and passengers were informed to keep their receipts for travel to San Diego, according to the article. One passenger, Bob Monaghan, rented a car from Avis and reached out to the airline for compensation after the trip.
Ad Loading...
From December to April, Monaghan attempted to contact American Airlines via phone and email and was told the airline does not cover ground transportation expenses.
NJ.com reached out to American Airlines to assist Monaghan and the airline offered a gesture of goodwill to refund the rental car cost. The article reminded that all consumers should receive all “promises” in writing.
West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.
Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.
Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.
