An article by NJ.com detailed the account of an American Airlines customer who claimed the airline promised it would reimburse travel arrangements for passengers on a flight from Philadelphia to San Diego last November.

The flight rerouted to Los Angeles due to weather conditions and passengers were informed to keep their receipts for travel to San Diego, according to the article. One passenger, Bob Monaghan, rented a car from Avis and reached out to the airline for compensation after the trip.

From December to April, Monaghan attempted to contact American Airlines via phone and email and was told the airline does not cover ground transportation expenses.

NJ.com reached out to American Airlines to assist Monaghan and the airline offered a gesture of goodwill to refund the rental car cost. The article reminded that all consumers should receive all “promises” in writing. 

What do you think — did the customer have a case?

Read the full article by clicking the URL: http://www.nj.com/business/index.ssf/2016/05/bamboozled_should_airline_reimburse_this_customer.html