Auto Rental News
MenuMENU
SearchSEARCH

Ride-Hailing Group Careem Hacked, 14M Users Affected

Careem said it is working with law enforcement and cybercrime experts to fully understand what happened, how it happened, who exactly was affected, and what the ride-hailing group can do to prevent future attacks.

by Staff
April 25, 2018
1 min to read


Logo courtesy of Careem. 

Dubai-based ride-hailing app Careem was hacked at the beginning of this year, potentially exposing the data of users and drivers, the company revealed in a blog post Tuesday.

Careem officials said that on January 14 they became aware that online criminals had gained access to the portion of the app’s system that stores customer and driver — called “captains” — account data. While Careem admits information such as names, email addresses, phone numbers, and trip data was stolen, there is no evidence to suggest credit card numbers or passwords were compromised.

Ad Loading...

Anyone who signed up after January 14 was not affected.

“Throughout the incident, our priority has been to protect the data and privacy of our customers and captains,” the blog post reads. “Since discovering the issue, we have worked to understand what happened, who was affected, and what we needed to do to strengthen our network defences.”

According to the Enterprise Times, as many as 14 million drivers and customers may have been affected by the breach.   

Careem said it is working with law enforcement and cybercrime experts to fully understand what happened, how it happened, who exactly was affected, and what the ride-hailing group can do to prevent future attacks.

More Rental Operations

A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
Ad Loading...
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
Ad Loading...
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
A rental car between two placards showing a symbolic revenue increase from $300 to $1600.

New Consulting Company Ready To Boost Point-of-Sale Revenue

Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.

Read More →
Ad Loading...
Martin Romjue stands at conference stage podium close to a dangling, glistening chandelier.
Rental Operationsby StaffApril 15, 2026

Meet The (Semi-New) ARN Editor

Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.

Read More →
Ad Loading...