Related: Ride Hailing Continues to Top Ground Transportation for Business Travelers
Root Insurance Offers Lyft Credits
For policyholders with short-term needs for alternate transportation after an incident, Root Insurance now offers the choice between a rental car and a comparable amount of Lyft credits for free rides.

Photo courtesy of Lyft

Photo courtesy of Lyft
Root Insurance has announced rental coverage in partnership with Lyft.
For policyholders with short-term needs for alternate transportation after an incident, Root will now offer the choice between a rental car and a comparable amount of Lyft credits for free rides.
Root’s new rental coverage offering follows the success of its “Lyft on Us” perk, which gave policyholders free Lyft credits on the most dangerous driving days of the year.
“The claims experience is notoriously bad,” said Alex Timm, co-founder and CEO of Root. “You’ve just gotten into an accident and now you have a mountain of paperwork, agents with questions, and the added bonus of no car. We’re rebuilding the claims experience from the ground up, starting with rental coverage. Through our partnership with Lyft, we’re making sure we don’t add to the stress of an already bad day.”
With the option of Lyft, Root policyholders can now choose to forgo the rental car process and instead have Lyft credits added to their account to use over the period of the repair. The program, which Lyft is also piloting with two carriers in California, has resulted in higher satisfaction ratings for the claims experience overall, according to the company.
“We’re excited to partner with Root, a new mobile-first insurance company with high growth potential,” said Kevin Dulsky, who runs strategic partnerships at Lyft. “We’re always looking for new ways to innovate within existing industries, and insurance is definitely a place we can make a huge impact.”
Under the Lyft program, customers who have a short-term need (a week or less) will have the option to choose a rental car or select Lyft credits worth a comparable amount. Policyholders can make the decision each time they file a claim.
More Fleet Insurance

Using AI to Create Clarity, Not Conflict, in Rental Car Damage
Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.
Read More →
Go Rentals, Repair Provider Partner To Ease Insurance Claims Experience
The arrangement helps reduce the stress of collision repair for vehicle owners by connecting them to reliable, timely rental cars.
Read More →
U.S. Collision-Related Rental Length of Rental Declined Modestly in Q4 2025
While LOR continues to decrease from post-pandemic highs, ongoing market and economic conditions could impact future results.
Read More →
Beyond The Rental Desk: Inside Car Rental’s Push To Simplify
Greater transparency, simplified digital access, and connected fleets will be the key factors in determining who comes out on top over the next 10 years.
Read More →
Tripiamo Brings Certified Driving Confidence Training For Car Renters
Driving abroad is one of the leading causes of death among international travelers, who are not used to new traffic patterns.
Read More →
AI in Car Rental Should Be the Customer’s Advocate, Not Accuser
Opinion/Editorial: What happens when AI randomly overcharges car renters outrageous fees and penalties?
Read More →
TSD Mobility, Canopy Connect Partner to Ease Insurance Verification
The new integration brings streamlined functionality to rental agents and dealerships.
Read More →
Length of Rental Could Be Finding a New Normal of More Days
The industry may not be returning to the lower LORs of 2019 and 2020 as two years of declining repair shop backlogs appear to flatline.
Read More →
Gallagher Insurance Hires Broker Focused on Rental Car Operations
The former rental fleet executive informs his insurance practices with the everyday realities of managing rented vehicles.
Read More →
4 Global Trends in Carsharing for 2025
Despite operational challenges and questions, the global car-sharing market continues growing and will likely double during the next decade.
Read More →
