Auto Rental News
MenuMENU
SearchSEARCH

State Farm Sued on Car Rental Payments

A federal class-action lawsuit claims the company unlawfully enriches itself with rental car payments that belong to its customers.

by Staff
May 21, 2008
2 min to read


State Farm's Mutual Automobile Insurance Company was recently hit with a federal class-action lawsuit, claiming that it unlawfully enriches itself with rental car payments that belong to its customers, according to the Daily Breeze (Torrance, Calif.).

The lead plaintiff in the lawsuit is Fresno, Calif. resident Stuart Chandler, who was driving his 2004 Acura when it was rear-ended in March 2007, according to court papers.

Ad Loading...

Chandler's auto insurance policy entitled him to a rental car while his Acura was being fixed, the lawsuit said. State Farm paid 80 percent of the $317.45 rental car expenses and Chandler was charged for the remaining 20 percent ($63.49) in out-of-pocket expenses, the lawsuit said.

State Farm then went to the other driver's insurance company to collect the money it paid Chandler, the lawsuit said. The other driver's insurance eventually reimbursed State Farm $70 for the rental car.

The lawsuit claims that State Farm's policy violates California’s “Make Whole Rule.”

“California common law provides that when a policyholder suffers a loss from a car accident, the policyholder must be reimbursed for all of his losses before State Farm has a right to reimbursement for any money it paid out under its policy,' Chandler's attorney Stephen Garcia said.

When State Farm kept the remaining $63.49, Chandler was not fully compensated for his loss, the lawsuit said.

Ad Loading...

According to the Daily Breeze, numerous other State Farm customers have been subjected to this practice, the lawsuit states.

Representatives from State Farm were not immediately available for comment.

State Farm's Web site states that the company insures more cars any other insurer in the United States and handled 12.3 million total claims in 2007.

More Rental Operations

Bobby Klyce in memoriam image
Rental Operationsby Chris BrownAugust 13, 2026

In Memoriam: Bobby Klyce, Avis Licensee Legend

The longtime Birmingham Avis operator and 2018 Auto Rental News Impact Award recipient was remembered as an advocate for independent licensees and the broader car rental industry.

Read More →
Globe image with Text: GBTA Business Travel Forecast

Car Rental Rates Forecast to Rise 3.6% in 2026 Before Easing in 2027

Car rental rates are projected to rise less than airfares and hotel rates in 2026, then become the only major travel category forecast to decline in 2027, according to projections from GBTA and ALTOUR.

Read More →
Car rental sign with financial graph in background
Rental Operationsby Chris BrownAugust 2, 2026

Avis Cuts Fleet as Summer Demand Trails Expectations

Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.

Read More →
Ad Loading...
car rental booking engine on computer screen with text: Bookings aren't the whole story
Rental OperationsAugust 1, 2026

Why Bookings Are Only the Start of the Rental Day

A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.

Read More →
Rental Operationsby Chris BrownJuly 31, 2026

This Is the Oldest Car Rental Advertisement You’ll Ever See

This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.

Read More →
A counter agent chats with a customer over a rental counter
Rental OperationsJuly 21, 2026

The Desk Upsell Is Costing Operators More Than it Earns

Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.

Read More →
Ad Loading...
U-Save Mauritius team

U-Save Expands Indian Ocean Presence with New Master Franchise for Mauritius

The franchise has been acquired by Mauritian travel entrepreneur Umarfarooq Omarjee, an established figure in the island's tourism and mobility sector.

Read More →
Back view of a remote driver in front of a screen delivering a car to a location.

Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030

A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.

Read More →
green and blue bar graphs compare fleet sales June 2025 versus June 2026
Fleet Acquisitionby Martin RomjueJuly 8, 2026

Rental Car Fleet Sales Show Mid-Year Strength

June gains ensured rental fleets closed out the first half of 2026 in positive territory.

Read More →
Ad Loading...
Close up of a row of white CUVs in the Surprice Mobility fleet at the Milan airport.

Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport

The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.

Read More →
Ad Loading...