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Still comfortable using the pencil and paper method to document vehicle damage? Technology can do it better — and is needed to improve trust, transparency and customer service.
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Carsharing, leasing and technology were popular topics among the most read feature stories on AutoRentalNews.com during 2015.
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New tools not only automate the checkout and check-in processes but they also streamline aspects of fleet management, such as vehicle movement and inventory, damage documentation and selling at auction.
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State Farm Insurance refused to pay the full amount for loss-of-use damages on a rental car from the Avis Alaska franchise. An Alaska court ruled in favor of the franchise.
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Record360, which uses mobile and Web-based app technology to document vehicle damage, has announced the close of an oversubscribed $1.5 million seed investment round.
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Through its RentWorks software program, Bluebird Auto Rental Systems is now offering its auto rental customers a feature to help with damage recovery needs.
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PurCo Fleet Services, a risk management company specializing in car rental loss prevention, is now offering its damage recovery and consulting services to the international market.
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After using safety camera technology in a pilot program, Brisbane Airport’s Europcar saw a 70% reduction in complaints and disagreements about vehicle damage.
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A photo or video-based platform can capture the whole vehicle during the check-in and checkout process, helping rental companies identify any new vehicle damage.
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Avis Budget Group’s corporate facility in Virginia Beach has decided to outsource its liability/vehicle damage claims function for North America.
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