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Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.
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The $39,500 settlement includes provisions that requires Executive to stop collecting security deposits and ensure that customers can complete a walk around of the vehicle to check for any pre-existing damages prior to leaving the lot.
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The survey also noted that rental car apps have the lowest rate of adoption in the travel industry.
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Decades of fleet management experience, a loyal customer base, ownership of vehicles, and the knowledge of how to maintain them gives today’s car rental industry a competitive edge in the emerging smart mobility space.
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An Avis Budget agency operator shares how he grew his business 20% by changing his customers’ experience.
Read More →In a letter to Executive Car Rental, Michigain's Office of Attorney General said that it believes the rental agency is "engaging in a pattern of unfair trade practice."
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The J.D. Power 2018 North America Rental Car Satisfaction Study found that Enterprise ranks highest in overall customer satisfaction for a fifth consecutive year.
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Vehicle Rent's new loyalty program, the TravelBee Club, seeks to maximize customer experience.
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The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.
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This marks the company's fourth year in a row getting the top rating in Business travel News' Car Rental Survey.
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