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Deep-dive seminar will reveal how car rental companies can become customer service champions based on J.D. Power’s powerful metrics-based analyses.
Read More →ACE Rent A Car and Enterprise Rent-A-Car were among the 50 brands named by J.D. Power and Associates in its 2012 ‘Customer Service Champions’ report.
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ACE Rent A Car ranked the highest in satisfying its rental car customers.
Read More →J.D. Power and Associates will reveal the 16th annual report that measures overall customer satisfaction with airport rental car customers.
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Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?
Read More →After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new model launches has declined considerably, according to the J.D. Power and Associates 2011 U.S. Initial Quality Study (IQS).
Read More →J.D. Power recently released a cross-industry report titled, “Achieving Excellence in Customer Service” that names 40 companies as 2011 Customer Service Champions.
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J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
Read More →J.D. Power and Associates awarded Honda models with the most honors in 2007 APEAL Study. Higher vehicle appeal may allow for lower dealer incentives.
Read More →The Internet’s growing role as a core revenue channel, along with other advances in technology, creates growth opportunities for RACs bold enough to adapt quickly.
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