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Despite saving nearly eight minutes by going straight to the lot, 80% of customers still visit the rental counter first, a J.D. Power study shows.
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The spate of media reports about car renters furious with AI-assessments creates bad will and poor PR images for the car rental industry.
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Rental car companies shifted rankings as technology determined whether many customers liked their experiences.
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The first-time ranking based on feedback from leisure and business travelers across seven key areas.
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Overly complicated vehicles can strain customer experience and lower trust in a car rental brand, according to a mass survey.
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A recent travel study shows Alaska Airlines and National Car Rental ranking highest on travel industry index scores.
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The J.D. Power 2024 U.S. Electric Vehicle Experience Ownership Study identifies pain points in EV ownership, plus evaluates the top influences to customer satisfaction. See which vehicles ranked at the top in overall owner satisfaction.
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Digital apps for rental car, airline, and hotel car play a critical role in the overall travel experience for customers.
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The HGS Axle automated service provides real-time tracking and mobile notifications for drivers in distress in as little as 2-3 minutes.
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The "return to normal" hits a snag as rental fleets secure more vehicles but are forced to raise fees, leading to a drop in overall customer satisfaction levels.
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