Related: Didi Chuxing Launches Ride-Hailing Service in Japan
Didi Japan Expands Taxi-Hailing Service
In March 2019, Didi was selected as the taxi-hailing app with the highest user satisfaction in the Osaka area.

Existing Didi users in the Chinese mainland and Hong Kong will be able to hail a taxi in Tokyo, Kyoto, and Osaka from their native app, aided by in-app real-time Chinese-Japanese text message translation and 24/7 Chinese customer support.
Photo courtesy of Didi Chuxing.
Didi Mobility Japan, a joint venture between Didi Chuxing and SoftBank Corp., have launched their joint taxi-hailing service in Tokyo and Kyoto.
Didi Japan now offers services in three core cities in Japan, following its launch in Osaka in September 2018.
With their combination of culture, nature, and commerce, Tokyo, Kyoto, and Osaka are home to over 50 million people, nearly 50% of Japan’s population, and are popular destinations for the over 30 million tourists visiting the country each year.
Didi Japan partners with leading taxi companies to improve taxi utilization and provide more flexible travel options. The company’s digital platform proves a data tool for taxi operators to improve dispatching efficiency and expand user base.
Since Didi Japan’s launch in Osaka six months ago, the number of Didi’s taxi operators tripled in the platform and the business has achieved 60% monthly growth. In March 2019, Didi was selected as the taxi-hailing app with the highest user satisfaction in the Osaka area.
To encourage local residents and visitors to experience Japan’s taxi service in a new way, Didi Japan will be launching new promotion programs including a booking fee waiver for Tokyo riders, and a mileage program for loyal riders. Passengers may also hail a Didi Taxi directly from popular apps including Google Maps and Yahoo! Transit. The company is also exploring more diversified payment options through cooperation with PayPay.
Didi Japan is also attracting a growing fan base among Chinese visitors to Japan. According to the Japan Tourism Agency, the number of Chinese tourists traveling to Japan hit a record high in 2018, exceeding 8 million with a year-on-year growth of 13.9%. Existing Didi users in the Chinese mainland and Hong Kong will be able to hail a taxi in Tokyo, Kyoto, and Osaka from their native app, aided by in-app real-time Chinese-Japanese text message translation and 24/7 Chinese customer support.
Didi Japan aims to continue building relationships with local communities and expand into additional new cities later this year.
Globally, Didi connects over 2 million taxi drivers across China, Latin America, and Japan.
More Rental Operations

How Better Cleaning Processes Improve Rental Fleet Efficiency
A consistent approach to vehicle cleaning helps rental operators reduce turnaround delays and return vehicles to service without compromising cleanliness.
Read More →
Clean on Paper: Red Flags in Exotic Car Rental Verification
A suspicious $45,000 Lamborghini booking reveals the strengths and limitations of renter verification, from forged insurance documents to coverage gaps and unauthorized drivers. (Part 2 of 3)
Read More →
Turo and Tesla Take the Next Step Toward Autonomous Car Rentals
The partnership brings Tesla's Full Self-Driving (Supervised) technology into the rental experience, offering a glimpse of how increasingly automated vehicles could change car rental.
Read More →
How Rental Operators Can Navigate Personalized Pricing Rules
As regulators scrutinize the use of customer data in pricing, rental operators need to know whether they can explain why one renter pays more than another.
Read More →
Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
