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News•August 26, 2014

Hertz Celebrates 11 Years with Thai Franchisee

The Hertz Corp. has renewed its agreement with its franchise partner Paragon Car Rental Co. Ltd., which has been operating Hertz in Thailand since 2003.

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News•August 26, 2014

Avis, Seaborne Airlines Partnership Benefits Travelers

Avis Budget Group Inc. and Caribbean-based Seaborne Airlines have signed an exclusive, multi-year partnership agreement. Seaborne Airlines travelers will be able to add an Avis, Budget or Payless vehicle rental to a flight booking.

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Articles•August 22, 2014

Car Rental Q&A: How Can I Establish a Monthly Goal-Setting Process for my Sales Team?

An operator asks for tips when creating a monthly goal-setting process for his rental company's sales and service staff.

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Articles•Cover Story•August 22, 2014

How to Rent to Credit-Challenged Customers

With an understanding of the risks and with proper qualification protocols, cash and debit card rentals can be done successfully.

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Articles•August 22, 2014

How to Effectively Answer the Phone

Proper protocol during the initial phone call can mean the difference between a new valued customer or lost business.

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Articles•August 22, 2014

How to Implement an Incentive Plan

A well-structured incentive plan not only rewards your employees for their achievements but also improves your bottom line.

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Articles•by Amy Hercher•August 22, 2014

How to Speed Up the Rental Counter Process

Five car rental operators share tips on how to speed up the check-in and check-out process without cutting corners on customer service.

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News•August 20, 2014

Hertz Withdraws Guidance, Shares Fall

Hertz Global Holdings saw increasing rental activity in the second quarter, and found itself short on vehicles because of the increased number of recalls by the automakers, the company said Tuesday.

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News•August 20, 2014

Lyft Launches Shared Route Program

Lyft has launched Lyft Line, a shared ride program. For up to 60% less than an original Lyft ride, the Lyft app will connect you with a ride already going the same route.

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News•August 20, 2014

Arizona University Gets Zipcars

This fall, the University of Arizona will offer six Zipcar car-sharing vehicles for students and staff.

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