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NewsAugust 17, 2012

Europcar Provides Free Breathalyzer Kits in Vehicles in France

New road rules require that all drivers in France carry a breathalyzer kit, leading Europcar to help drivers avoid fines by providing a kit in its vehicles at no cost.

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NewsAugust 15, 2012

What is Customer Service?

In this customer service story, a location manager takes the time to share in a customer’s joy.

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NewsAugust 15, 2012

Ontario Airport Rental Car Employees File Complaint in Parking Shuffle

After an announcement from Los Angeles World Airports (LAWA), which manages the LA/Ontario International Airport, employees from eight rental car companies sent a letter to LAWA to voice a concern about new employee parking arrangements.

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NewsAugust 15, 2012

‘Value Destinations’ Rise in Popularity for Labor Day Weekend, Hotwire Reports

Southeast cities are rising in popularity, while California destinations fall, according to a Hotwire travel report.

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NewsAugust 15, 2012

GBTA Foundation’s Project ICARUS Sustainability Gold Medal Award Winners Announced

IHG, Symantec Corp., Sabre Holdings, Enterprise Holdings and PwC were all recognized as Gold Medal winners.

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NewsAugust 15, 2012

Vehicle Transportation Company MetroGistics Relocates to Larger Office, Grows Staff

The new 11,000-square-foot space will include a designated call center providing support to customers seven days a week, 14 hours a day.

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NewsAugust 15, 2012

Seven Deadly Mistakes — and How to Avoid Them

At the Auto Rental Summit, Jim Schalberg’s seminar will break down the front counter techniques that will generate higher customer satisfaction and more profit.

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NewsAugust 14, 2012

Ecologic Transportation Enters Letter of Intent for Ace Rent A Car Acquisition

The agreement with Ace is to purchase all aspects of the business, including its reservations and management systems, in order to form a ‘pure environmental’ car rental company.

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NewsAugust 14, 2012

Budget Increases Member Reward Credit Offer for Business Program

A 50% increase in value, the $3 rental credit is earned by Budget Business Program members for each completed, fully paid rental day.

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NewsAugust 14, 2012

Enterprise Holdings Launches Fall Promotion for U.S. Travel Agent Partners

The ‘Cash-In Club’ agent rewards campaign for Alamo, Enterprise and National Car Rental brands encourages club members to book fall reservations, while winning points toward Visa prepaid cards.

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