Auto Rental Summit Thanks Sponsors and Attendees
Many attendees won prizes at the Auto Rental Summit thanks to conference sponsors. The event took place Oct. 29-30 and offered training and education designed to improve customer service in the car rental industry.
Auto Rental News would like to thank attendees and sponsors of the 2012 Auto Rental Summit that took place Oct. 29-30 in Hollywood Beach, Fla. The two-day training and education conference is designed to help car rental operators improve their customer service and enhance their bottom line.
The conference had more than 100 people at the show and also awarded in the first-annual Professional of the Year awards three car rental employees who have displayed outstanding customer service. (You can read more about the awards and who won here.)
Also during the show, sponsors donated prizes to winners who were able to answer the most questions right in the car rental quiz. The prizes and winners included:
$50 cash from Auto Rental Insurance Services: Winner - Alberto Velez of Camara Argentina de Alquiladoras de Auto
$50 cash from Auto Rental Insurance Services: Winner - Julian Gritsch, EuroIT
$100 Amazon gift card from Bluebird Auto Rental Systems: Winner - Mel Morris, Rent A Wreck
$50 Visa gift card from Payless Car Rental System Inc.: Winner - Rita Wood, Burgner Enterprises/Thrifty Car Rental
$50 Visa gift card from Payless Car Rental System Inc.: Winner - Lisa Cisler, U-Save/ACE Tampa
$100 Visa gift card from PricewaterhouseCoopers: Winner - Tercio Gritsch, Referencia Rent A Car
$50 American Express gift card from Williams & Stazzone Insurance Agency: Winner - Donald Burgner, Burgner Enterprises/Thrifty Car Rental
$50 American Express gift card from Williams & Stazzone Insurance Agency:Winner - Juan Carlos Zuniga Ruiz, Easy Rent A Car
$50 American Express gift card from Williams & Stazzone Insurance Agency: Winner - Ashley Phillips, Burgner Enterprises/Thrifty Car Rental
Also awarded were free consultations with Frontline Performance Group and Leslie Saunders: Insurance, Benefits and Training. Wilson Gonzalez with Allied Car & Truck Rental won the Frontline consultation and Randy Houle with National Car Rental won the Leslie Saunders consultation.
More Rental Operations

The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
European Booked Car Rental Rates Fell 5%, Results Varied by Country
Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.
Read More →Is It Time to Rethink Rental Categories?
As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.
Read More →
Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental
Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)
Read More →
