Enterprise Rent-A-Car’s Entegral has announced the launch of Smart Assist, a vehicle claims assistance product designed for use with mobile devices. This new SaaS (software as a service) offering puts more control into the customer’s hands after a collision and helps to digitize and automate the claims journey from first notice of loss, according to the company.

Launched by Enterprise Holdings in 2019, Entegral helps simplify the post-accident process and reduce claims cycle times. With verified profiles on more than 23,000 body shops, Entegral is an integrated software platform that facilitates communication and collaboration with collision repair shops, insurance providers, and vehicle manufacturers.

Entegral’s Smart Assist is a self-service application that provides transparency to the vehicle owner from first notice of loss through the completion of the claim. Starting with a text message from their insurer, vehicle owners are invited to participate in their own claim journey interactively.

"Managing the full lifecycle of an auto claim is complex for everyone involved – not to mention incredibly stressful for the vehicle owner,” said Joe Rector, vice president of Entegral. “By connecting people, systems, and data on an open platform, Entegral is simplifying and harmonizing the automotive claims experience for industry partners and vehicle owners alike. The launch of Smart Assist illustrates how we’re continuing to invest in advanced solutions to improve claims processing. By removing inefficiencies from the process, we enable partnerships to come to life and expedite the accident recovery timeline."

With AI damage analysis provided through a new partnership with Tractable, Smart Assist streamlines the selection of both the vehicle repair and replacement rental.

"We are honored to partner with Entegral to provide our AI technology for this exciting new offering," said Alex Dalyac, co-founder and CEO of Tractable, a technology company that develops AI. "Computer vision is accelerating accident recovery; the technology is here, it’s on the ground and it’s making a difference."

Tractable represents the first of many partnerships to expand functionality for solutions under the Smart Assist product.