Europcar Reveals Pilot Program for Quicker Access to Rental Vehicles in London
London Key Ready will allow customers to retrieve the keys and paperwork for their rental from a locker without having to wait at a rental counter.
Europcar announced this month plans to pilot a new fast-track service, London Key Ready, at Europcar’s Kings Cross location.
London Key Ready allows selected customers to collect their vehicle key from a locker instead of having to go to the rental counter.
To use London Key Ready, customers book their vehicles through the Europcar website or call center, and once they receive an email with a secure PIN to access the vehicle key and accompanying paperwork in a Key Ready locker, they can collect their vehicle from the lot.
The service is designed to reduce the time travelers usually spend waiting on paperwork and keys.
“We aim to provide customers with as efficient a service as possible for vehicle collection so that they can get on their way with their journey without delay,” said Europcar UK Group Managing Director Ken McCall. “London Key Ready takes this one step further, demonstrating our sustained commitment to providing travelers with highest level of convenience, choice and simplicity throughout their journey.”
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