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NewsAugust 21, 2012

American Express to Sponsor <i>Auto Rental News</i> Professional of the Year Awards

Associates from auto rental companies worldwide are encouraged to submit nominations.

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NewsAugust 15, 2012

What is Customer Service?

In this customer service story, a location manager takes the time to share in a customer’s joy.

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NewsAugust 15, 2012

Seven Deadly Mistakes — and How to Avoid Them

At the Auto Rental Summit, Jim Schalberg’s seminar will break down the front counter techniques that will generate higher customer satisfaction and more profit.

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NewsAugust 8, 2012

Study Compares Credit Card Insurance Coverages

CardHub’s 2012 Credit Card Auto Rental Insurance Study compares car rental insurance coverage offered by Visa, Discover, MasterCard and American Express.

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NewsAugust 7, 2012

Christopher Elliott to Present at Auto Rental Summit

The noted consumer advocate will reveal insights and strategies based on his hundreds of customer interactions and mediations with car rental companies and their customers.

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NewsAugust 1, 2012

J.D. Power and Associates to Present at Auto Rental Summit

Deep-dive seminar will reveal how car rental companies can become customer service champions based on J.D. Power’s powerful metrics-based analyses.

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NewsJuly 24, 2012

<i>Auto Rental News</i> Launches Auto Rental Summit Website

The website, www.autorentalsummit.com, is the online resource center for the 2012 Auto Rental Summit, a gold-level training and education conference designed to improve customer service of car rental operations.

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NewsJuly 10, 2012

<i>Auto Rental News</i> Announces 2012 Auto Rental Summit

Car rental operators worldwide are invited to South Florida in October for a gold-level training and education conference with a customer service focus.

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