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Car rental operators worldwide are invited to South Florida in October for a gold-level training and education conference with a customer service focus.
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The membership-based platform for service-based sales skill-building is the first of its kind specific to the car rental industry, according to Frontline Performance Group.
Read More →CarRental.com.au, a car rental comparison site, conducted a survey to learn more about the practices of major car rental companies.
Read More →In a customer satisfaction survey of Australian rental drivers by a retail finance information researcher, Avis earned the highest ratings in six out of seven categories.
Read More →The Germany-based rental company introduced barcode technology into the rental process in order to decrease over-the-counter interaction when customers pick up keys to their vehicle.
Read More →Three major airport location wait times have been revealed for three of the company's suppliers: Budget Rent A Car, Alamo Rent A Car and Dollar Rent A Car.
Read More →Avis Budget recognized more than 500 ‘Customer Experience Owners’ in its organization.
Read More →Thrifty.com won first for overall technical quality, while Travelocity.com took first place for overall customer experience. The survey looked at 10 websites in the car rental industry that included both opaque and car rental company websites.
Read More →The 2012 Harris Poll EquiTrend Study recognized Enterprise in the car rental category.
Read More →The annual study examined 49,000 customers' relationships with 598 brands in 83 diverse categories.
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