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Enterprise Rent-A-Car received the highest score in the J.D. Power 2014 North American Rental Car Satisfaction Study. This is the ninth time that the Enterprise brand has received the highest score in the past 11 years.
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Overall new-vehicle quality declined slightly among vehicles sold in 2013 as automakers dealt with challenges caused by integrating more sophisticated technologies into their vehicles, according to the J.D. Power 2014 U.S. Initial Quality Study.
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The Enterprise Rent-A-Car and National Car Rental brands have been recognized as J.D. Power 2014 Customer Champions. The brands are two of 50 brands to earn this distinction.
Read More →Now in its 25th year, the J.D. Power 2014 U.S. Vehicle Dependability Study (VDS) found that owners of 3-year-old vehicles (2011 model-year) reported more problems than owners of 3-year-old vehicles last year.
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Car rental managers, executives and employees from corporate, franchised and independent companies across the U.S. and overseas came together for the second annual Auto Rental Summit at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., from Nov. 4-5. Photos by Amy Winter, associate editor for Auto Rental News
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Car rental customers who chose a company based on price reported the least satisfaction with their experience, according to the J.D. Power and Associates 2013 North America Rental Car Satisfaction Study released today.
Read More →J.D. Power & Associates will release the results of the 2013 North America Rental Car Satisfaction Study live at the 2013 Auto Rental Summit, to be held Nov. 4-5 in Hollywood, Fla.
Read More →The 2012 Independent Travel Website Satisfaction Report finds that consumers visiting independent travel websites most often book flight reservations (61%), followed by hotels (57%), rental cars (28%) and vacation packages (16%). Among these options, consumers who book a rental car rank the second highest in the overall purchase experience satisfaction ratings.
Read More →In the 2012 J.D. Power and Associates Rental Car Customer Satisfaction survey, the industry as a whole has seen an increase in satisfaction for the third consecutive year.
Read More →For the sixth consecutive year, the credit card company secured the top spot.
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