Auto Rental News
MenuMENU
SearchSEARCH

Enterprise, National Brands Named J.D. Power Customer Champions

The Enterprise Rent-A-Car and National Car Rental brands have been recognized as J.D. Power 2014 Customer Champions. The brands are two of 50 brands to earn this distinction.

by Staff
March 5, 2014
1 min to read


The Enterprise Rent-A-Car and National Car Rental brands have been recognized as J.D. Power 2014 Customer Champions. The brands are two of 50 brands to earn this distinction, according to Enterprise Holdings.

As customer service champions, the Enterprise and National brands join 48 U.S. brands that deliver service excellence – both within their respective industry and across nine industries measured.

Ad Loading...

To determine the 2014 Customer Champions, J.D. Power examined five factors, including people, presentation, process, product and price. The 2014 Champions were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power’s syndicated research in 2013.

“Quality customer service is of the utmost priority for each of our brands and a standard by which we continually evaluate ourselves,” says Pamela Nicholson, CEO and president of Enterprise Holdings. “Whether in one of our neighborhood locations or at an airport, we are committed to our customers no matter where they need us. This accolade from J.D. Power on behalf of our customers reaffirms these efforts.”

More Rental Operations

50 states map showing LOR rates for each state with different shades of light to dark green

U.S. Rental Length Declines Slightly in Q1 2026, Enterprise Reports

LOR overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.

Read More →
Illustration of a driverless futuristic front seat/dashboard view of other cars on a freeway with city skyline on horizon.

Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services

The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
Ad Loading...
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
Ad Loading...
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Ad Loading...
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
Ad Loading...