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Customer satisfaction with dealer service declines for the first time in six years, according to the J.D. Power 2016 U.S. Customer Service Index (CSI) Study. Recalls are to blame.
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National Car Rental and Enterprise Rent-A-Car ranked the highest among corporate travel buyers in Business Travel News’ inaugural “Car Rental Brand and Grand Transportation Survey.”
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For overall customer satisfaction, New Zealand-based Apex Car Rental received the highest rating of five stars by ratings company Canstar Blue.
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Based on the results of customer surveys, Sixt was named the best regional car rental company for 2013 by CarRentals.com and received an overall four-star rating.
Read More →National Car Rental scored the highest in the car rental industry in Forrester Research’s Customer Experience Index, 2014, which highlights the quality of customer experience by 175 U.S. brands.
Read More →After conducting a customer service survey, car rental broker Booking Group finds that 68% of its customers are satisfied with the level of service received.
Read More →U.K.-based consumer organization Which? surveyed rental car customers to find out the top complaints when dealing with rental companies.
Read More →Hertz gains top recognition with the FlyerTalk Awards, the TripAdvisor Travelers' Choice Awards and Christopher Elliott's List of Best Rental Companies of 2013.
Read More →Avis was given top honor in the 2013 Brand Keys Customer Loyalty Engagement Index.
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A new survey analyzing the local car rental market reveals data on price elasticity, loyalty and the importance of good customer service. Are you gaining your fair share of this important revenue stream?
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