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The 2012 Independent Travel Website Satisfaction Report finds that consumers visiting independent travel websites most often book flight reservations (61%), followed by hotels (57%), rental cars (28%) and vacation packages (16%). Among these options, consumers who book a rental car rank the second highest in the overall purchase experience satisfaction ratings.
Read More →In the 2012 J.D. Power and Associates Rental Car Customer Satisfaction survey, the industry as a whole has seen an increase in satisfaction for the third consecutive year.
Read More →For the sixth consecutive year, the credit card company secured the top spot.
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The website, www.autorentalsummit.com, is the online resource center for the 2012 Auto Rental Summit, a gold-level training and education conference designed to improve customer service of car rental operations.
Read More →In the survey, 14% of respondents said insurance rates are too expensive.
Read More →In a customer satisfaction survey of Australian rental drivers by a retail finance information researcher, Avis earned the highest ratings in six out of seven categories.
Read More →Out of 10 major car rental companies, Hertz, National Car Rental and Enterprise Rent-A-Car took No. 1 spots in the various categories, while Hertz was the 'Top Rated Overall.'
Read More →Avis Budget recognized more than 500 ‘Customer Experience Owners’ in its organization.
Read More →Thrifty.com won first for overall technical quality, while Travelocity.com took first place for overall customer experience. The survey looked at 10 websites in the car rental industry that included both opaque and car rental company websites.
Read More →The 2012 Harris Poll EquiTrend Study recognized Enterprise in the car rental category.
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