Auto Rental News
MenuMENU
SearchSEARCH

Avis Launches New User Experience Platform

Avis Car Rental has launched a new user experience platform to provide customers with a faster, more responsive, and more personalized user experience on its website Avis.com.

by Staff
October 11, 2016
Avis Launches New User Experience Platform

Photo via Flickr/Atomic Taco

1 min to read


Photo via Flickr/Atomic Taco

Customers visiting the new Avis.com — via their desktops, laptops, smartphones, or tablets — will experience a consistent user experience which includes modern, brighter, and fresher pages that load faster than the previous version, according to the company.

Pages can also be personalized for travelers whether they are visiting the page for the first time or are a returning customer. With bold, new imagery, the updated version is also more engaging and allows customers utilizing the mobile version to "Pay Now" and save on rentals.

Ad Loading...

"The new Avis.com reflects an updated and contemporary look that is in line with what our customers expect," said Neal Zamore, Avis Budget Group’s senior vice president, global digital experience. "It also enables us to personalize the entire experience for our customers — whether they previously rented a specific vehicle in a particular city or came to our site for the first time from an advertisement on a search engine. We can deliver the right content to the right customer at the right time — and that's invaluable."

In July, Avis Budget transformed car rental by giving travelers complete control of their experience via their smartphone. Through the "Avis Now" features on its mobile app, customers can choose the exact car they want, control their experience from start to finish, and get real-time updates.


More Rental Operations

A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A tech collage of electronic devices against a computer chip blueprint map.
Rental OperationsMay 1, 2026

Why Car Rental Can No Longer Run On Workarounds

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.

Read More →
A black Audi SUV superimposed on a historic scene from downtown Tashkent, Uzbekistan.

Carwiz Sets Up Rental Operations In Central Asia

The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.

Read More →
Ad Loading...
A raging brushfire in the countryside.
Rental Operationsby Martin RomjueApril 30, 2026

Where Rental Fleets Must Adjust To Shifting Catastrophe Risks

West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.

Read More →
ARN Industry Newsmakers thumbnail page with ARN and ICRS logos and shots of Nick DiPrima and Martin Romjue
Rental Operationsby Martin RomjueApril 27, 2026

Using AI To Find Rental Car Damage

Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.

Read More →
Photo of CEO Krešimir Dobrilović against a gray modernist crooked-tile mural display.

Carwiz Opens Car Rental Service In Panama

A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.

Read More →
Ad Loading...
A world map with Flexways logo and new locations headline.

Flexways Opens 10 Locations Among Franchise, Affiliate Rental Networks

The integrated business model combines each operator’s local expertise with international standards to boost sales.

Read More →
Photo of a suitcase, passport, and smartphone.

Traveler Customer Satisfaction Up This Year Data Study Shows

The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.

Read More →
A rental car between two placards showing a symbolic revenue increase from $300 to $1600.

New Consulting Company Ready To Boost Point-of-Sale Revenue

Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.

Read More →
Ad Loading...
Martin Romjue stands at conference stage podium close to a dangling, glistening chandelier.
Rental Operationsby StaffApril 15, 2026

Meet The (Semi-New) ARN Editor

Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.

Read More →
Ad Loading...