Related: Europcar Receives Gold Rating for Social, Environmental Responsibility
Rugged Rental Takes CRX Renter Rated Award, Again
AAMCAR, Affordable Rent-A-Car in Salt Lake City, and Florida Premium Rentacar in Miami also won awards based on customer ratings from CarRentalExpress.com rentals.

Rugged was also the overall winner in 2015, 2017, 2018, 2019, and 2020.
Photo courtesy of Rugged Rental.
Rugged Rental won the 2020 CRX Renter Rated Award for the fifth time in six years. Rugged was also the overall winner in 2015, 2017, 2018, 2019, and 2020. It came in 2nd in 2016.
The winners are as follows:
Overall: Rugged Rental Salt Lake City
Best Staff: AAMCAR New York
Best Vehicles: Affordable Rent-A-Car Salt Lake City
Recommend: Florida Premium Rentacar Miami
"This speaks volumes about our people and the way they treat our valued customers," Chad Knavel, VP/GM of Rugged Rentals, said in a statement. "We strive to do things differently and knowing that what we do is noticed and appreciated by our customers is very gratifying. We have an amazing staff here, and this award is attributed to their dedication in making sure our customers have an exceptional rental experience. We are honored and humbled to have received this award."
Renter Rated is an exclusive program that allows renters to review and rate their CarRentalExpress.com rental in nine categories using one to five stars, along with an opportunity to provide written comments about the rental.
More Rental Operations

Southwest Airlines Selects CarTrawler For Its Car Rental Booking Platform
The platform is designed to allow customers to compare and book rental vehicles more easily during the travel booking process.
Read More →
Cross-Pressures, Evolving Trends Drive 2026 Rental Car Industry
A combination of cautious economic behavior, shifts in the rental vehicle market, and technological influences are shaping car rental operator decisions.
Read More →
Government Affairs Executive Wins Leading Rental Car Industry Award
Robert Muhs started in the car rental industry with Avis Budget Group two years before the first International Car Rental Show.
Read More →
Green Motion Expands Its African Presence with Mozambique Launch
This new rental car outlet reflects the growing demand for reliable transportation and the emphasis on sustainable travel across the continent.
Read More →
RentalMatics, GeoInt Partner On Rental Car Speed Tracking Tech
Rental operators can now detect and act on speeding while vehicles are still on rent, thereby reducing fines, admin workload, vehicle wear, and safety risks.
Read More →
NextPass Expands Toll Payment Service to Highway In Toronto
Fleets and consumer can use a transponder-less option when traveling between Canada and the U.S.
Read More →
Zubie, PurCo Integrate Rental Damage Detection With Telematics
The combination brings actionable vehicle insights into PurCo’s PurInspect platform, improving damage detection and operational efficiency for rental fleets.
Read More →
U.S. Length Of Rental (LOR) Declines Slightly in Q1 2026
LOR related to insurance claims overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.
Read More →
Hertz, Uber Deepen Roles In Self-Driving And Driver-Led Fleet Services
The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.
Read More →
Why Car Rental Can No Longer Run On Workarounds
The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.
Read More →
