Carwiz Rent a Car announces its membership in the international Customers' Friend club, which requires that members maintain a high level of client satisfaction.
Carwiz first successfully accessed the prestigious Customers' Friend program in 2019, when the independent international accreditation company Icertias recognized their commitment to a high quality relationship with clients. This year, Carwiz passed the Icertias complete analytical test and was awarded the status of Customers' Friend - Dedicated to Excellence.
Customers' Friend is a significant international recognition that carries extra importance now in these demanding times when service providers are expected to have not only the highest level of customer support, but also empathy, humanity, care, kindness, and smiles, the operator notes in the announcement.
“The way we think about the user experience has a big impact on how we think about our company as a whole," said Barbara Mrkić, Carwiz's marketing and customer experience director, upon receiving the certificate. "This is just one of the reasons why we place such importance on providing an excellent user experience."
To earn the title of "Customers' Friend - Dedicated to Excellence," Carwiz underwent a thorough audit and careful verification based on four major analytical pillars: popularity, interaction, user experience, and trust.
Carwiz says it has also committed to maintaining a superior, exemplary relationship with its customers, partners, and employees by signing the official Customers' Friend Declaration, and has met all of the requirements for joining Customers' Friend membership for 2022 and 2023.