TSD to Manage Maserati Service Loaner Vehicle Program

Mobility software provider TSD Mobility Solutions announced it has become the official software provider for the Maserati Service Loaner Vehicle Program, effective this month.

Maserati North America selected TSD after reviewing the success of Maserati’s parent company, Stellantis, which signed a multi-brand agreement with TSD last year that included Alfa Romeo, Fiat, Chrysler, Dodge, Jeep, and Ram.  

“Maserati is a unique brand defined by luxury,” said Shawn Concannon, president of TSD. “Our team has rolled out thousands of Stellantis locations. We’re ready to get started and make an impact.”

The Maserati Service Loaner Vehicle Program emphasizes customer experience, the announcement said, and every high-class car is driven by a client who expects quick, seamless, and personalized service. TSD’s technology makes this possible with a mobile-focused approach to expedite the loaner process through driver’s license scanning and other features. Most service advisors open agreements in less than 60 seconds, according to the company.

TSD recently expanded its portfolio to offer pickup and delivery capabilities as well as contactless functionalities — both of which are popular amongst upscale brands for retaining customers.

More than 100 locations are expected to participate in the Maserati Service Loaner Vehicle Program.