A Northern California woman who rented a smart vehicle from carsharing startup Gig ended up stranded in the woods Valentine's Day weekend.
In an article in The Guardian, the woman said that a their remote location inhibited the software and made the vehicle unsuable. A customer service representative told the woman because the vehicle was out of cell service range, the software coud not be remotely reset.
today in sharing economy struggles: our app powered car rental lost cell service on the side of a mountain in rural California and now I live here I guess pic.twitter.com/XoqqMpEwdN— Kari Paul (@kari_paul) February 17, 2020
The vehicle had to be towed.
Customer service reportedly told the woman that this happened frequently along that stretch of highway.