MENU
SEARCHBAJV, a Europcar franchise in Tasmania, has been fined $200,000 for overcharging customers to fix damaged rental cars.
The Herald Sun reported that BAJV Pty Ltd., a Europcar franchise in Tasmania, overcharged customers for damage to rental vehicles and will now be fined $200,000. The federal court said that customers paid one price for repairs and then the rental company had the repairs fixed at a cheaper rate, according to the Herald Sun report.
In total, 46 customers were overcharged — one customer was charged an extra $1,678 for repairs, according to the Herald Sun.
“The vast bulk of the contravening conduct was deliberate rather than inadvertent,” Justice Shane Marshall wrote in his ruling, according to the Herald Sun. “Some of it may have flowed from poor management systems, but nevertheless most of it concerned deliberate conduct, which involved BAJV taking advantage of its customers.”
According to the court judgment, Europcar ended its franchise agreement with BAJV on May 15, says the Herald Sun report.
Click here for the full Herald Sun article: http://www.heraldsun.com.au/travel/travel-news/hire-car-company-fined-for-repair-ripoff/story-fni0bieo-1226676383100
LOR overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.
Read More →
The business arrangement connects demand with scalable fleet management services and supports a range of mobility uses.
Read More →
The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.
Read More →
The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.
Read More →
The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.
Read More →
West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.
Read More →
Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
Read More →
A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.
Read More →
The integrated business model combines each operator’s local expertise with international standards to boost sales.
Read More →
The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.
Read More →
