Customer Complains About Lack of Spare in Rental Car
As manufacturers make spare tires optional and tire inflator and sealant kits standard, customers may blame the rental agency for not disclosing that there was no spare tire in the vehicle, such as this Dollar customer who also wants to be reimbursed for loss of use.
On consumer advocate Chris Elliott’s blog, Dollar Rent A Car customer Joe Gershman asks if it’s legal for car rental companies to rent a vehicle without a spare tire. Elliott’s findings revealed that it is legal for rental car companies to rent a vehicle without a spare, at least in the state of South Carolina.
During his contract period, Gershman realized after calling AAA that his rental from Dollar didn’t have a spare. Elliott first advises Gershman that he should’ve first contacted the rental company — not AAA.
Gershman contends that Dollar should have disclosed that there was no spare in the vehicle, and that he should be reimbursed for the “one day” he was without a car. Elliott notes that after making phone calls to Dollar, Gershman contacted the company on the evening of April 4 and was given a replacement vehicle by 1 p.m. the following day.
To read the full blog from Elliott and comments from Gershman, click on the URL: http://www.elliott.org/blog/no-spare-tire-in-my-car-rental-do-i-deserve-a-credit/
Manufacturers are turning to alternatives to spare tires in an effort to curb vehicle weight. More than 14% of 2011 models, for example, were equipped with a tire sealant and inflator kit instead, according to AAA. You can read more from Business Fleet magazine about this manufacturer change and view a list of late-model vehicles not equipped with a spare.
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