Expedia.com Makes Sweeping Changes to Increase Flexibility and Value for Travelers
Expedia.com will now eliminate change fees and cancel fees on all car rental reservations.
On May 27, Expedia.com, a leading online travel site, announced sweeping changes to its service policies, eliminating change fees and cancel fees on all hotel, car rental and cruise reservations and on virtually all flight reservations. In addition, Expedia.com no longer charges online air booking fees.
Expedia.com’s announcement to eliminate its air booking fees for flights booked online follows a promotion-based trial which began in March. The removal of Expedia.com change fees and cancel fees on all hotel, car rental and cruise reservations and on nearly all flight reservations is new for Expedia.com and allows travelers an unprecedented level of flexibility. Some other online travel providers charge as much as $30 per person to change or cancel flight or hotel reservations booked with them.
“Today we are announcing the next step in Expedia.com’s ongoing efforts to provide our travelers the greatest selection, flexibility and value available anywhere in travel. Our aim is to be the single best place for people to book their travel. This is all part of our commitment at Expedia.com to put the traveler first in everything we do,” said Tim MacDonald, general manager of Expedia.com.
More Rental Operations
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
European Booked Car Rental Rates Fell 5%, Results Varied by Country
Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.
Read More →
Is It Time to Rethink Rental Categories?
As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.
Read More →
Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental
Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)
Read More →
U.S. Business Travel Car Rental Rates Forecast to Rise Up to 2%
Improved fleet supply should limit pricing gains in 2026-27, while insurance, repair costs, and softer residual values continue to pressure rental operations, according to Amex GBT.
Read More →
Sixt Revenue Tops $2.4 Billion in First Half of 2026
Sixt’s first-half revenue surpassed $2.4 billion for the first time as demand outpaced fleet growth, lifting utilization and earnings despite weaker consumer sentiment in North America.
Read More →
In Memoriam: Bobby Klyce, Avis Licensee Legend
The longtime Birmingham Avis operator and 2018 Auto Rental News Impact Award recipient was remembered as an advocate for independent licensees and the broader car rental industry.
Read More →
How to Build Custom Fleet Tools With AI and Vibe Coding [Webinar]
A new Automotive Fleet webinar explores how fleet managers are using AI and vibe coding to automate routine work and create simple operational tools without traditional programming skills.
Read More →