Hertz Unveils Interactive Kiosks and eReturn
The kiosks allow customers to rent a car from a live representative outside a Hertz locations' normal operating hours, and in some locations 24 hours, seven days a week.
Hertz Corp. introduced ExpressRent kiosks, which offer airport and neighborhood location customers the ability to rent cars through a live, face-to-face video kiosk. The company also introduced express return (eReturn) service options, according to a Nov. 17 press release.
Customers using ExpressRent kiosks can complete an entire rental transaction while seeing and hearing a live remote rental representative. ExpressRent kiosks accept payment with a debit or credit card, validate a customer’s driver’s license and print the rental agreement, while providing customers with a full-service experience.
Customers can use an ExpressRent kiosk with or without an existing reservation. ExpressRent kiosks are available in Hertz airport and Hertz Local Edition locations along with partnering auto body shops and hotels. ExpressRent kiosks are currently available in more than 30 markets and will be expanded into an additional 18 markets by year end.
The eReturn program also allows Hertz Gold members to update their profile for free on Hertz.com. The profile updates include eReceipts, which allows customers to automatically receive a PDF version of their receipt sent to the e-mail on their Hertz Gold profile within 30 minutes of Hertz closing their rental agreement.
The update also includes a Hertz Fuel Purchase Option for members to automatically purchase a full tank of gas at the start of their rental. They can return the car with the gas at any level.
More Rental Operations

What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
