Auto Rental News
MenuMENU
SearchSEARCH

ICRS 2024: How to Navigate the Employment Interview

In this interactive seminar, attendees will learn how to craft interview questions that can reveal insights into the candidates they are looking to hire while steering clear of potential legal pitfalls.

Amy Hercher
Amy HercherFormer Senior Editor
Read Amy's Posts
March 13, 2024
ICRS 2024: How to Navigate the Employment Interview

This seminar provides tips for crafting interview questions.

Graphic: Bobit

1 min to read


Interested in learning tips for navigating the employment interview minefield? This International Car Rental Show seminar can help you determine which questions to ask and which questions to avoid when interviewing candidates.

Pat the Trainer, NP Auto Group’s director of training and development, will lead this interactive session by diving into the art of crafting interview questions. Asking specific questions can reveal valuable insights into the candidates you’re looking to hire while steering clear of potential legal pitfalls.

Ad Loading...

Additionally, Pat will explore the importance of knowing what to ask for both hourly and salaried employees, helping to not only reveal a candidate’s qualifications but also contribute to a positive interview experience.

“A seemingly innocuous question could inadvertently provide information later used for litigation, potentially putting your business at risk of $1 million or more,” Pat the Trainer said. “Be aware that the seeds of some successful lawsuits can be sown as early as the first job interview.”

The “Navigating the Employment Interview Minefield” seminar will be moderated by Sharon Faulkner, executive director of the American Car Rental Association (ACRA).

The International Car Rental Show will be held April 15-17, 2024, at Horseshoe Las Vegas. Registration is open, and early bird pricing ends March 15.

More Rental Operations

thumbnail what does it take to succeed in b2b rentals
Rental Operations•by Chris Brown•October 12, 2026

What Does It Take to Succeed in B2B Rentals?

The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.

Read More →
Photo of Ana Laborde and world map
Rental Operations•by Chris Brown•October 12, 2026

NPR Builds on International Partnerships to Grow Rental Bookings

With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.

Read More →
Rental car agent shows woman her choice of rental car
Rental Operations•by Chris Brown•October 7, 2026

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study

While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.

Read More →
Ad Loading...
an exotic car wrapped in an insurance policy
Rental Operations•October 1, 2026

The $100,000 Insurance Trap in Exotic Car Rentals

Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.

Read More →
globe of world and drivers license from UK
Rental Operations•September 28, 2026

The Booking Is Confirmed, But Is Your Customer Ready to Drive?

For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.

Read More →
Scenes from Car Rental Shows past
Rental Operations•by Staff•September 23, 2026

ICRS 2027 Opens Call for Papers

The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.

Read More →
Ad Loading...
hand holding phone and Turo logo
Rental Operations•by Staff•September 21, 2026

Turo to Launch Vehicle Delivery Service

Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.

Read More →
plane, palm trees, car rental sign
Rental Operations•by Chris Brown•September 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Team members of U-Save's new franchise
Rental Operations•by Staff•September 15, 2026

U-Save Continues Dominican Republic Expansion with Launch in Punta Cana

The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.

Read More →
Ad Loading...
A traveler searches for rental cars with an AI bot
Rental Operations•September 14, 2026

When AI Books the Rental Car, Who Controls the Sale?

As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)

Read More →
Ad Loading...