Renter Rated Award Returns for Third Year at Auto Rental Summit
The third annual Renter Rated Award by CarRentalExpress.com will be presented at the 2015 Auto Rental Summit on Nov. 10.
The winners of last year's Renter Rated Award and honorable mentions (from left to right): Mike Sahota of Zoom Rent-A-Car; Sam Zaman and Dan Darvish of Black & White Car Rental; Ali Mohageri of Executive Van Rentals and Airport Rent-A-Car. Photo by Amy Winter-Hercher.
The winners of last year's Renter Rated Award and honorable mentions (from left to right): Mike Sahota of Zoom Rent-A-Car; Sam Zaman and Dan Darvish of Black & White Car Rental; Ali Mohageri of Executive Van Rentals and Airport Rent-A-Car. Photo by Amy Winter-Hercher.
Auto Rental Summit and CarRentalExpress.com announce that the third annual Renter Rated Award by CarRentalExpress.com will be presented at the 2015 Auto Rental Summit on Nov. 10.
CarRentalExpress.com is a comparison and bookings site dedicated to independent car rental agencies. Renter Rated is a CarRentalExpress.com exclusive program that allows renters to review and rate their CarRentalExpress.com rental in 9 categories using 1 to 5 stars, along with an opportunity to provide written comments about the rental. Each agency’s star rating can be viewed on CarRentalExpress.com.
This award will be presented to the independent car rental agency that scores the highest in the Renter Rated Program from Nov. 1, 2014 - Sept. 30, 2015. Runners up in three sub categories — Staff, Vehicles and Overall — will be recognized with honorable mentions.
In the Staff category, rentals are judged on these criteria: promptness of service, rate quote honored, staff knowledge and staff courteousness. In the Vehicle category, rentals are judged on vehicle availability, vehicle satisfaction and value, while the Overall category is judged on “recommend to others” and “would rent again.”
Renter Rated, in existence since 2005, has thousands of ratings of car rentals, said Stanley Levy, chair of Express Internet Technologies, the parent company of CarRentalExpress.com. “There are many independent car rental agencies that excel in customer service with great fleets and competitive pricing,” Levy said. “The independents on the Renter Rated system will all be in the running to receive the third annual award.”
“The Renter Rated Program and Renter Rated Award represent an important step to showcase the great customer service of independent car rental companies,” said Chris Brown, executive editor of Auto Rental News. “We’re delighted to present the award at Auto Rental Summit, an event dedicated to improving customer service.”
The 2015 Auto Rental Summit will be held Nov. 9-10 at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., less than seven miles from the Fort Lauderdale-Hollywood International Airport.
Visit www.autorentalsummit.com for updates.
More Rental Operations
Avis Cuts Fleet as Summer Demand Trails Expectations
Avis Budget Group increased second-quarter earnings despite lower Americas revenue and softer-than-expected summer demand. The company also expanded Avis First and advanced its autonomous fleet operations with Waymo.
Read More →
Why Bookings Are Only the Start of the Rental Day
A reservation captures demand. The operating test is whether the business can keep the customer, vehicle, commercial terms, and next action aligned until the rental is closed.
Read More →
This Is the Oldest Car Rental Advertisement You’ll Ever See
This ad for Saunders Drive it Yourself, believed to be the first car rental company in the U.S., was found in an Omaha phone book from 1926.
Read More →
The Desk Upsell Is Costing Operators More Than it Earns
Counter upsells generate revenue, but they can also slow transactions, erode trust, and cost repeat business. Fully inclusive pricing may offer operators a better path to long-term value.
Read More →
U-Save Expands Indian Ocean Presence with New Master Franchise for Mauritius
The franchise has been acquired by Mauritian travel entrepreneur Umarfarooq Omarjee, an established figure in the island's tourism and mobility sector.
Read More →
Global Carsharing Fleet Projected to Reach 768,000 Vehicles By 2030
A new Berg Insight forecast outlines several business models driving the projected growth in public carsharing worldwide through 2029.
Read More →
Rental Car Fleet Sales Show Mid-Year Strength
June gains ensured rental fleets closed out the first half of 2026 in positive territory.
Read More →
Surprice Mobility Opens Corporate Rental Station at Milan Malpensa Airport
The Milan opening is part of Surprice Mobility's broader strategy to expand its corporate operations while increasing the use of technology across its network.
Read More →
Brazilian Executive MBA Targets Growing Domestic Rental Car Industry
Rental car companies face a unique combination of challenges that are rarely addressed in traditional programs.
Read More →
Green Motion Expands Into Japan With Master Franchise Agreement
Japan's tourism industry, business travel market, and demand for vehicle rental services are reasons the country represents an important market for the company.
Read More →