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ICRS 2025: Every component of a rental car operation depends on the others when trying to make as much money as possible.
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Rental car companies shifted rankings as technology determined whether many customers liked their experiences.
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2025 ARN Fact Book Editor's Time Out: A popular industry story provides a timeless guide to the values and priorities of operations serving the traveling public.
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A recent travel study shows Alaska Airlines and National Car Rental ranking highest on travel industry index scores.
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Attendees will learn new technologies and customer-centric approaches to damage detection, identity and insurance verification, counter upsells, and more.
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The new features automate certain steps in advance of the customer’s arrival.
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A recent survey revealed the frustrations of younger New Yorkers waiting at the rental car counter as the busy summer travel season gets in full swing.
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Here are seven suggestions on how to improve the customer experience and success of contactless rental transactions.
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Looking to the immediate and longer-term future, here are some insights from independent car rental operators and fleet experts on how to survive – and succeed – in the car rental market.
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Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
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