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The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.
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In this Season 2 / Episode 2 of ARN Industry Newsmakers, Auto Rental News managing editor Martin Romjue talks with Jade Kang, chief product officer of Orcar, based in Seoul, South Korea, about how Orcar bases rental operations on AI.
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A race has started between generations embracing AI and companies willing to adapt it to their operations.
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The customer service improvements enhance the overall travel experience for car renters.
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Despite saving nearly eight minutes by going straight to the lot, 80% of customers still visit the rental counter first, a J.D. Power study shows.
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With the right systems and relationships in place, rental operators can grow their business while corralling costs and protecting their reputation
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The spate of media reports about car renters furious with AI-assessments creates bad will and poor PR images for the car rental industry.
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Companies are finding a clear link between relevant, personalized results and higher booking rates. Platforms that deliver tailored search results see higher conversion rates and revenues.
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The global car rental giant aims to provide customers with a higher level of ease and efficiency.
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Opinion/Editorial: What happens when AI randomly overcharges car renters outrageous fees and penalties?
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