More ICRS 2024:How to Build Successful New Leaders
ICRS 2024: Crafting a Customer-Centric Rental Process
Attendees will learn new technologies and customer-centric approaches to damage detection, identity and insurance verification, counter upsells, and more.
March 25, 2024
This ICRS seminar provides tips to enhance the overall customer experience. It will be held Wednesday, April 17 from 9:30 am to 10:15 am at the Horseshoe Las Vegas.
Graphic: Bobit
1 min to read
Interested in learning more about enhancing the overall customer experience? Then this International Car Rental Show seminar is for you.
Join Expedia and Sofiac Travel to explore more about creating efficiencies in key areas of the rental car process. In this session, attendees will learn new technologies and customer-centric approaches to damage detection, identity and insurance verification, counter upsells, disclosure of rental policies and terms and conditions, as well as effective satisfaction rating processes.
The panel includes Julio Valcarcel, portfolio manager of Sofiac Travel, and Kelly Van Damme, senior account manager, car, at Expedia Group.
The “Crafting a Customer-Centric Rental Process” seminar will be moderated by Jon Dill, general manager of NP Franchise Group. With over 27 years of experience in car rental, Dill will share his blueprint for great reviews on Google.
The International Car Rental Show will be held April 15-17, 2024, at Horseshoe Las Vegas. Registration is open.
More Rental Operations
Clean on Paper: Red Flags in Exotic Car Rental Verification
A suspicious $45,000 Lamborghini booking reveals the strengths and limitations of renter verification, from forged insurance documents to coverage gaps and unauthorized drivers. (Part 2 of 3)
Read More →
Turo and Tesla Take the Next Step Toward Autonomous Car Rentals
The partnership brings Tesla's Full Self-Driving (Supervised) technology into the rental experience, offering a glimpse of how increasingly automated vehicles could change car rental.
Read More →
How Rental Operators Can Navigate Personalized Pricing Rules
As regulators scrutinize the use of customer data in pricing, rental operators need to know whether they can explain why one renter pays more than another.
Read More →
Direct, Broker or Hybrid? How Travel Retailers Source Rental Cars
As travel retailers weigh direct supplier relationships against third-party distribution, rental operators need to understand how those decisions affect their business.
Read More →
How Did This Independent Rental Operator Grow to 170 Vehicles in 4 Years?
With 170 vehicles across three Kentucky locations, Joel Price relies on an overseas team to handle reservations, payments, and after-hours customer service. It's one part of an unconventional approach to growing an independent rental operation.
Read More →
What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →