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The economic storm of 2008-2009 is causing shifts in the auto rental industry both in front of and behind the rental counter. Can you adjust to new market conditions and take advantage of this opportunity, or will you simply try to weather the storm?
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While dismal economic conditions may be out of our hands, there are things you can control to help your team post higher results and weather the current marketplace.
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“I was just in an accident. What do I do?” Have you reinforced your procedures for handling a renter in a damaged vehicle lately?
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You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”
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The EEOC is actively challenging severance agreements that contain retaliatory language. Know the rules to stay out of legal trouble.
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Scams perpetrated by renters, vendors and employees run the gamut from inventive and brazen to just plain stupid. Here is an “around-the-world” view of scams in car rental, along with tips to keep you from falling victim.
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More and more cities that control commercial airports are imposing employee salary minimums for contractors, including on-airport RACs. The latest to target RACs is San Jose, Calif.
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Tap your brightest employees to get referrals, and take steps to ensure new employees are intellectually engaged and see long-term career potential.
Read More →This three-step action plan can help your frontline team establish greater rapport with customers so they’re more receptive to optional products and upgrades at the counter and over the phone.
Read More →Lack of adequate training is a leading cause of employee turnover. By committing to a formal new-hire training program, you can lower turnover and raise customer satisfaction and sales.
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