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Car rental operations should follow consistent practices when applying AI to vehicle damage assessments.
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Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
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The spate of media reports about car renters furious with AI-assessments creates bad will and poor PR images for the car rental industry.
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Opinion/Editorial: What happens when AI randomly overcharges car renters outrageous fees and penalties?
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The collaboration allows car rental operations to maintain cleaner, smoke-free vehicles and recover more smoking incident claims.
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An industry tech expert outlines the three most powerful technology trends markedly reshaping the industry compared to two decades ago.
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As Q2 2024 started, the average backlog of work in shops nationwide declined significantly.
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Many auto repairers are finding ways to anticipate and operate in the new normal, but challenging market conditions remain.
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The trend of predictable seasonal length of rental continues, with the decrease as positive, and many repairers finding ways to anticipate and operate in the new normal.
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The growing trend of lower Length of Rental (LOR) is promising but still reflects "new normal," recent quarterly analysis shows.
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