CarRentalExpress.com (CRX) announced that Rugged Rental has been named the overall winner in its 2019 Renter Rated Awards.
The 2019 winners are as follows:
AAMCAR, United Van Rentals, and Crazy Clark’s Car Rentals also won awards based on customer ratings of CarRentalExpress.com rentals.

The management team of Salt Lake City-based Rugged Rental specializes in renting pickup truck, SUV, and van rentals with an emphasis on 4WD and AWD options, as well as vehicles for towing.
Photo courtesy of Rugged Rental.
CarRentalExpress.com (CRX) announced that Rugged Rental has been named the overall winner in its 2019 Renter Rated Awards.
The 2019 winners are as follows:
Overall Winner, for all categories: Rugged Rental, Salt Lake City
Best Staff: AAMCAR, New York
Best Vehicles: United Van Rentals, California
Top Recommended: Crazy Clark’s Car Rentals, Australia
Renter Rated is an exclusive program that allows renters to review and rate their CarRentalExpress.com rental in nine categories using one to five stars, along with an opportunity to provide written comments about the rental.
“The announcement of the Renter Rated award is always something I look forward to,” said Chad Knavel, general manager at Rugged Rental. “Knowing that we’re noticed and appreciated by our customers is very gratifying. We have an amazing staff here, and this award is attributed to their dedication in making sure our customers have an exceptional rental experience.”
Rugged Rentals was previously ranked No. 1 overall by CRX in 2015, 2017, and 2018, and placed second overall in 2016.
Since 2005, Renter Rated has collected thousands of ratings of car rentals, according to Stan Levy, chair of Express Internet Technologies, the parent company of CarRentalExpress.com.

The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.
Read More →
The shift from branch-based software to connected operations is turning rental technology into strategic infrastructure.
Read More →
The global franchise operation reaches a first in its rental fleet portfolio with new service in Uzbekistan.
Read More →
West Coast disasters pose unique challenges and liabilities for rental fleet operators, who are advised to take steps tailored to their specific situations.
Read More →
Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
Read More →
A Carwiz partner in Puerto Rico is taking on the Panama franchise with operations in the nation's largest airport.
Read More →
The integrated business model combines each operator’s local expertise with international standards to boost sales.
Read More →
The study looks at customer analytics to size up performance in car rentals, rideshare, airlines, lodging, and OTAs.
Read More →
Revcuity, an outgrowth of Frontline Performance Group, aims to help clients capture more revenue moments with face-to-face customers, including in the car rental space.
Read More →
Martin Romjue has been editing and reporting for ARN since 2023 and fully transitioned to the role of chairman of the International Car Rental Show in 2026.
Read More →