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Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.
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Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.
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The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.
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The platform is designed to allow customers to compare and book rental vehicles more easily during the travel booking process.
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A combination of cautious economic behavior, shifts in the rental vehicle market, and technological influences are shaping car rental operator decisions.
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Rental operators can now detect and act on speeding while vehicles are still on rent, thereby reducing fines, admin workload, vehicle wear, and safety risks.
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LOR related to insurance claims overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity challenges.
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Pull-ahead demand for rental cars in the second half of 2025 appears to be slowing purchases so far this year.
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Car rental operations should follow consistent practices when applying AI to vehicle damage assessments.
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Angry car renters are storming social media, the mainstream media, and online ratings platforms to complain about charges they claim are either unfounded or excessive.
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