National Car Rental Ranks No. 1 in Customer Satisfaction Survey
This marks the company's fourth year in a row getting the top rating in Business travel News' Car Rental Survey.
On a scale of one to five, with one being poor and five being excellent, National Car Rental earned a rating of 4.44.
Photo courtesy of National Car Rental.
Customers gave National Car Rental the highest rating in customer satisfaction for the fourth year in a row, according to Business Travel News' Car Rental Survey.
On a scale of one to five, with one being poor and five being excellent, National Car Rental earned a rating of 4.44. Enterprise, Avis, and Hertz earned second, third, and fourth, respectively.
Respondents said that supplier communication was the most important factor in evaluating rental companies. A third of buyers surveyed also said that service at their rental supplier had improved over the last year, while 62% said service remained the same. 5.4% said their service dropped in quality.
National Car Rental buyers cited the company's responsiveness to billing issues, upgrade offerings, and regular representative meetings as reasons for the supplier's top rating.
Related: National Car Rental Earns Top Spot in Temkin Ratings
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