Auto Rental News
MenuMENU
SearchSEARCH

Judge Denies Dollar Thrifty Class Action Suit

A federal judge refused to certify a class of consumers who claim that Dollar Thrifty adds extra charges onto contracts in violation of consumer law.

by Staff
March 16, 2016
Judge Denies Dollar Thrifty Class Action Suit

Electronic signature pad. Photo courtesy of Computime.

2 min to read


Electronic signature pad. Photo courtesy of Computime.

A federal judge refused to certify a class of consumers who claim that Dollar Thrifty adds extra charges onto contracts in violation of consumer law, according to a report by Court House News. This is the second time a class action suit was dismissed on this case.

In 2012, plaintiffs Sandra McKinnon and Kirsten Tool sued Dollar Thrifty Automotive Group for allegedly defrauding them and other customers in California and Oklahoma. After allegedly orally declining additional services such as damage waivers and insurance, the plaintiffs claim that Dollar employees misled them into checking boxes on the electric signature pad that actually added the extra services.

Ad Loading...

The plaintiffs claimed that the company relies "on the hustle and rush of airports to send their customers away without having reviewed their rental charges, thereby giving Dollar a basis for claiming that their customers routinely agree to the add-on charges," according to the report.

The two proposed classes at issue included all U.S. residents who obtained a car rental since Jan. 1, 2009 — from certain California locations or online — and were charged for a loss damage waiver when their own car insurance applied to rental cars.

U.S. District Judge Yvonne Gonzalez Rogers denied the plaintiffs' motion for class certification but gave them leave to amend their class definitions. She found that Dollar Thrifty’s practices concerning disclosure of the waivers were "not uniform," since "the placement of signs, the provision of oral disclosures, and initialing procedures all varied temporally and by location."

"While some common evidence might exist specific to each location and within specific time frames, plaintiffs have not put forward a more narrow class subject to proof," Rogers wrote in her 16-page ruling.

Rogers also found that one of the proposed classes — which covers consumers who rented their cars in person rather than online — was not ascertainable, according to the report.

Ad Loading...

When determining whether a particular individual purchased a waiver "in circumstances in which the requisite disclosures were lacking," Rogers said, "the court agrees that it is not feasible to resolve this question on a class-wide basis."

“It is possible that a much more narrow class focused on the sole issue of lack of signage for specific locations within a specific time period may be appropriate," said Rogers.

Rogers gave the plaintiffs until May 3 to file an amended motion for class certification.

More Rental Operations

an exotic car wrapped in an insurance policy
Rental Operations•October 1, 2026

The $100,000 Insurance Trap in Exotic Car Rentals

Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.

Read More →
globe of world and drivers license from UK
Rental Operations•September 28, 2026

The Booking Is Confirmed, But Is Your Customer Ready to Drive?

For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.

Read More →
Scenes from Car Rental Shows past
Rental Operations•by Staff•September 23, 2026

ICRS 2027 Opens Call for Papers

The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.

Read More →
Ad Loading...
hand holding phone and Turo logo
Rental Operations•by Staff•September 21, 2026

Turo to Launch Vehicle Delivery Service

Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.

Read More →
plane, palm trees, car rental sign
Rental Operations•by Chris Brown•September 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Team members of U-Save's new franchise
Rental Operations•by Staff•September 15, 2026

U-Save Continues Dominican Republic Expansion with Launch in Punta Cana

The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.

Read More →
Ad Loading...
A traveler searches for rental cars with an AI bot
Rental Operations•September 14, 2026

When AI Books the Rental Car, Who Controls the Sale?

As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)

Read More →
map of europe and summer car rental rates
Rental Operations•September 11, 2026

European Booked Car Rental Rates Fell 5%, Results Varied by Country

Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.

Read More →
thumbnail of Chris Brown and Mike DeLorenzo with title Time to Rethink Rental Categories?
Rental Operations•by Chris Brown•September 8, 2026

Is It Time to Rethink Rental Categories?

As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.

Read More →
Ad Loading...
Woman receiving car rental rates on computer from AI agent
Rental Operations•September 1, 2026

Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental

Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)

Read More →
Ad Loading...