Submit Nominations for Professional of the Year Awards
Presented by American Express, the Auto Rental News Professional of the Year Awards honor associates who demonstrate and promote outstanding customer satisfaction within the car rental process from auto rental companies worldwide. Deadline is Sept. 19.

Three winners will be named Professional of the Year — one each from the following car rental business categories: Corporate, Independent and Franchise.
It’s time to once again celebrate the unsung heroes of the auto rental industry who make a difference professionally and personally every day. Entries are being accepted for the 2014 Auto Rental News Professional of the Year Awards. The deadline for applications is Sept. 19.
Presented by American Express, the Auto Rental News Professional of the Year Awards honor associates who demonstrate and promote outstanding customer satisfaction within the car rental process from auto rental companies worldwide.
Click here to fill out an application for the 2014 Professional of the Year Awards, view the prospectus and access a link to news coverage of last year’s winners.

Three winners will be named Professional of the Year — one each from the following car rental business categories: Corporate, Independent and Franchise.
“The Professional Year of the Award has become an important industry accolade,” said Chris Brown, executive editor of Auto Rental News. “With that in mind, nominating your associate for a Professional of the Year Award will enhance your associate’s investment in your company.”
A panel of five judges will evaluate entries based on five areas of performance criteria: customer service, operations management, sales, leadership and industry and community involvement. Three winners will be named Professional of the Year — one each from the following car rental business categories: Corporate, Independent and Franchise.

Jacqueline Joseph (left), marketing manager at Leisure Car Rental in St. Maarten, and Kathy Nieves from the Thrifty Car Rental franchise in Syracuse, N.Y. received Professional of the Year Awards at the 2013 Auto Rental Summit.
Auto Rental News is pleased to announce that last year’s panel will be returning to judge the 2014 awards. The judges are: Sharon Faulkner, executive director of ACRA (American Car Rental Association); Diane J. Clancy, director of ACRISS (Association of Car Rental Industry System Standards); Leslie Pujo, attorney/owner at LaPlaca Pujo, PC; Ziad Khoury, founder and president of the Frontline Performance Group (FPG) and Chris Brown, executive editor of Auto Rental News.
Winners will be recognized at an awards ceremony during the second annual Auto Rental Summit, Nov. 10-11, at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla. The winners will also be featured in an article in Auto Rental News and online at www.AutoRentalNews.com.
More Rental Operations

What Does It Take to Succeed in B2B Rentals?
The fundamentals may be familiar to daily car rental operators, but project-based truck rentals put different demands on the fleet and the business.
Read More →
NPR Builds on International Partnerships to Grow Rental Bookings
With Ana Laborde supporting broker development, NPR Auto Group is tailoring distribution strategies, rate packages, and partnerships to grow international reservations across its three brands.
Read More →
Advantage, Sixt Place Among Top Five in Annual Satisfaction Study
While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.
Read More →
The $100,000 Insurance Trap in Exotic Car Rentals
Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.
Read More →
The Booking Is Confirmed, But Is Your Customer Ready to Drive?
For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.
Read More →
ICRS 2027 Opens Call for Papers
The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.
Read More →
Turo to Launch Vehicle Delivery Service
Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.
Read More →
Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
